The secret to customer retention is no secret |
| This is a very good site about Customer service: http://simplenomics.com/
Here is a story from the site: -- Anyway, my mom calls Sprint customer service (or as Clark Howard likes to say, “Customer No Service”) to find out about this new charge. (She’s had the same plan for the past six years so the price doesn’t fluctuate much.) ” It’s because you added international calling. “, the operator says. Well, I’ve known my mom a pretty long time. And she has NEVER even placed an international phone call ……much less added interntional calling to her cell or landline phone. EVER. They’ve never travelled internationally and don’t have friends or relatives who live abroad. ” Well, this charge has been on here for months. Why don’t you look and see how many international calls I’ve placed in the six years I’ve had this account ? “, she said. Sprint replies, ” Never. But that doesn’t mean you didn’t order it. ” Well, this goes on and on. They couldn’t tell her WHO had taken this international order. Only that THEY don’t make mistakes and she did it. Later in the conversation, the lady intimated that because she’s up in years that she may have forgotten that she called to order this. -- It is a very good site about online media and so on, but also some anecdotes like this. Pay it a visit: http://simplenomics.com/ |
| Written by: Administrator Administrator is 58 years old female from USA |